Once your order is placed, a confirmation email with your invoice/receipt will be sent to your registered email address. You can also log into your account on our website, navigate to My Account → Orders, and download your receipt at any time. For bulk or custom orders, a formal invoice is issued separately and emailed directly to you.

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect instrument, please contact us within 7 days of delivery at info@laizainstruments.com or WhatsApp us at +92-307-6264665 with your order number and photos of the issue. We will arrange a replacement or refund promptly. Please note that returns are not accepted for custom-made or bulk orders unless there is a manufacturing defect.

Yes, most of our surgical instruments are restocked regularly. You can contact us via email or WhatsApp to inquire about the expected restock date for a specific item. For bulk buyers and distributors, we also offer pre-order options so you can reserve your quantity in advance. We manufacture many instruments in-house, so we can often fulfill custom or large orders even when a standard listing appears out of stock.

We ship both locally and worldwide. Within Pakistan, we offer reliable delivery across all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and more. Internationally, Laiza Instruments exports surgical instruments to customers across Europe, North America, the Middle East, Africa, and beyond. Shipping costs and delivery timelines vary by destination and order size. For international bulk orders, we work with trusted freight partners to ensure safe and timely delivery. Contact us at info@laizainstruments.com or +92-305-5247201 for a shipping quote tailored to your location.